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Return & Refund Policy

RETURN POLICY

Last updated November 01, 2018


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packagingand mail your return to the following address:

House of Kitchens CO.Ltd
Attn: Returns
Level 9 50 Cavill Ave, Surfers Paradise QLD 4217  
Surfers Paradise, Queensland 4217  
Australia  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least twenty (20) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
1300 245 298